Privacy Policy

1. Information We Collect

When you visit Trenchwell ("we," "us," or "our"), we collect information that you provide directly and information collected automatically:

Personal Information You Provide

• Name, email address, and phone number when you place an order or contact us
• Shipping and billing addresses for order fulfillment
• Payment information (processed securely by Stripe — we never store your full card number)
• Account credentials if you create an account
• Communications you send to us (support inquiries, product questions)

Information Collected Automatically

• Device type, browser type, and operating system
• IP address and approximate geographic location
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

• Process and fulfill your orders, including shipping and delivery notifications
• Send order confirmations, tracking information, and shipping updates
• Respond to your customer service requests and support inquiries
• Send promotional emails and newsletters (you can opt out at any time)
• Improve our website, products, and services
• Detect, prevent, and address fraud or other illegal activities
• Comply with legal obligations and enforce our terms

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Payment Processors: Stripe processes all payments. Your payment data is handled according to PCI DSS standards. See Stripe's Privacy Policy.
• Shipping Carriers: We share your name and shipping address with carriers (UPS, USPS, FedEx, etc.) to deliver your orders.
• Hosting & Infrastructure: Our website is hosted on Vercel and uses Supabase for data storage. These providers may process data as described in their respective privacy policies.
• Legal Requirements: We may disclose information if required by law, court order, or governmental request.

4. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmission, secure payment processing through Stripe (PCI DSS Level 1 certified), and access controls for our internal systems. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for site functionality (shopping cart, authentication, checkout)
• Analytics Cookies: Help us understand how visitors use our site to improve the experience
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect some site functionality, such as your shopping cart.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at info@trenchwell.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is retained for a minimum of 7 years for tax and legal compliance purposes.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our site after changes are posted constitutes acceptance of the revised policy.