Terms of Service

1. Agreement to Terms

By accessing or using the Trenchwell website at trenchwell.com ("Site"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Site. These Terms apply to all visitors, users, and customers of the Site.

2. Products & Descriptions

We make every effort to display our products and descriptions as accurately as possible. However:

• Product images are for reference only. Actual products may vary slightly in appearance.
• Part numbers, specifications, and compatibility information are provided for reference. It is the buyer's responsibility to verify fitment before ordering.
• We reserve the right to correct any errors in pricing, descriptions, or availability without prior notice.
• Product availability is subject to change and is not guaranteed until an order is confirmed and shipped.

3. Pricing & Payment

• All prices are listed in US Dollars (USD) and are subject to change without notice.
• Prices do not include shipping, handling, or applicable taxes unless otherwise stated.
• Payment is processed securely through Stripe. We accept major credit cards, debit cards, and other payment methods supported by Stripe.
• Your order is not confirmed until payment has been successfully processed.
• We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or product unavailability. If an order is canceled, you will receive a full refund.

4. Order Acceptance

Your placement of an order constitutes an offer to purchase. We reserve the right to accept or decline your order at our sole discretion. An order confirmation email does not constitute acceptance of your order. Acceptance occurs only when the product has been shipped, at which point a binding contract is formed.

5. Intellectual Property

All content on this Site — including text, images, logos, product descriptions, and design elements — is the property of Trenchwell or its content suppliers and is protected by United States and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our prior written consent. Third-party brand names and trademarks used on this Site are the property of their respective owners and are used for identification purposes only.

6. User Accounts

• You may create an account to track orders, save preferences, and speed up future purchases.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately of any unauthorized use of your account.
• We reserve the right to terminate or suspend accounts at our discretion.

7. Prohibited Uses

You agree not to use the Site to:

• Violate any applicable local, state, national, or international law
• Transmit any malicious code, viruses, or harmful software
• Scrape, crawl, or harvest data from the Site without our consent
• Interfere with the Site's operation, security, or other users' experience
• Impersonate any person or entity, or misrepresent your affiliation
• Use the Site for fraudulent purchases or chargebacks

8. Limitation of Liability

To the maximum extent permitted by applicable law, Trenchwell and its owners, employees, and affiliates shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products purchased
• Any loss of data, profits, or business opportunities
• Damages resulting from the installation or use of any parts purchased from us — it is the buyer's responsibility to ensure proper installation by a qualified professional
• Equipment damage, personal injury, or property damage caused by incorrect part selection or improper installation

Our total liability for any claim shall not exceed the amount you paid for the specific product giving rise to the claim.

9. Disclaimer of Warranties

Products are provided "as described." Except where expressly stated otherwise, we make no warranties — express, implied, or statutory — including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that products will meet your specific requirements or that the Site will be uninterrupted, error-free, or secure.

10. Indemnification

You agree to indemnify, defend, and hold harmless Trenchwell, its owners, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from your use of the Site, violation of these Terms, or infringement of any third-party rights.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Harris County, Texas.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes acceptance of the new Terms.