Return & Refund Policy

Return Eligibility

We accept returns on most unused, unopened items within 30 days of delivery. To be eligible for a return:

• The item must be unused, uninstalled, and in its original packaging
• The item must be in resalable condition — no damage, grease, dirt, or signs of installation
• You must have your order number or proof of purchase
• The return must be initiated within 30 days of the delivery date

Non-Returnable Items

The following items cannot be returned:

• Electrical components that have been installed, wired, or tested
• Hydraulic components that have been installed or exposed to hydraulic fluid
• Digital products (service manuals, guides, and other downloadable content)
• Custom or special-order items ordered specifically for your equipment
• Clearance / final sale items marked as non-returnable at the time of purchase
• Items without original packaging or items that are damaged, dirty, or show signs of use

How to Initiate a Return

1. Contact us at info@trenchwell.com with your order number, the item(s) you wish to return, and the reason for the return.
2. Receive authorization — we will review your request and issue a Return Merchandise Authorization (RMA) number if approved. Do not ship items back without an RMA number.
3. Ship the item — securely pack the item in its original packaging and ship to the address provided with your RMA. Write your RMA number clearly on the outside of the package.
4. Refund processing — once we receive and inspect the returned item, we will process your refund within 5–7 business days.

Restocking Fees

A 15% restocking fee may apply to returns that are not the result of our error (wrong item shipped, defective product, etc.). Restocking fees will be deducted from your refund amount. No restocking fee applies to defective items, items damaged in shipping, or items sent in error.

Return Shipping

• Our error: If we shipped the wrong item or a defective product, we will provide a prepaid return shipping label at no cost to you.
• Buyer's remorse / change of mind: The customer is responsible for return shipping costs. We recommend using a trackable shipping method with insurance.
• Original shipping charges are non-refundable unless the return is due to our error.

Refunds

Approved refunds will be issued to the original payment method used at checkout:

• Credit/debit card refunds typically appear within 5–10 business days, depending on your bank
• Refund amounts reflect the purchase price minus any applicable restocking fees and original shipping charges
• You will receive an email confirmation when your refund has been processed

Exchanges

We do not offer direct exchanges at this time. If you need a different part, please return the original item for a refund and place a new order for the correct item. If you need help identifying the right part for your equipment, contact us and we'll be happy to assist.

Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us within 48 hours of delivery
2. Provide photos of the damage or defect, along with your order number
3. Do not discard the item or packaging until the claim is resolved

We will arrange a replacement or full refund, including shipping costs, at no charge to you.